It is the responsibility of the customer to advise the XTE Kayak of any pre-existing medical condition, illnesses, allergies and/or disability that might reasonably be expected to increase the risk of you requiring medical attention or that might affect the normal conduct of a tour / rental.
Safety instructions will be given before every tour / rental; all customers must agree to follow these instructions. XTE Kayak or our guides cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given.
Kayaking tours will be affected by the weather, especially wind and tides. Also, Hong Kong lies in the tropical cyclone zone so we need to consider the safety in a wider aspect. We plan our tours based on expected weather conditions and other circumstances, including group dynamic and ability, for that day (or days). If we consider the trip is not safe we will postpone, vary or cancel it.
If we decide not to proceed with a tour / rental due to weather conditions or safety considerations being an issue, we will inform you ASAP.
Once a trip has set off there will not be refunds for delays or changes of route or curtailments due to weather conditions or safety considerations.